Pay By Group FAQ’s
PayByGroup is a way to collect money from your friends, family, or others with whom you want to split the cost. By using a tipping-point model, it ensures that everyone you want to join in is actually committed before you complete the purchase. PayByGroup saves you the time and hassle of figuring out who owes what, knowing who’s really in, and having to front all the money.
To get started, just pretend like you are booking a property, and rather than “continue booking”, click on the “Split Cost” link, and that will take you through the steps on how to invite other people to split the cost with you. Just know that the property is not confirmed or held for you until everyone is confirmed, and Beachfront Only charges everyone’s card via PayByGroup.
If you have booked on PayByGroup, please be sure to fill out our Terms and Conditions Form HERE
Here are the most important details:
How long do I have to get my group together?
You set the deadline yourself. You can keep your PayByGroup open for up to 30 days, but we recommend that you try to get your group to complete in two to five days. Your unit may still not be available by the time you complete your purchase, so we recommend you get the funds together as fast as possible!
What happens if the inventory is no longer available after we’ve collected funds?
An agent from the merchant company will contact you to try and find an equivalent option at the same or lower cost. You will not be charged unless you agree on an alternate booking with that merchant. If you do, you can automatically apply the funds you collected through PayByGroup to that purchase.
Can I cancel my PayByGroup?
Yes, you can cancel your PayByGroup at any time before you submit the funds to the merchant. Invitees can simply withdraw from the PayByGroup via the button on their dashboard.
When is my credit card charged?
You will be charged at some point between the time when the tipping point is met and the PayByGroup’s deadline. Ultimately the exact timing lies with the merchant, but most deals are completed within about a day of the tipping point being reached.
What happens if we don’t meet the deadline?
You may be able to edit the PayByGroup and move the deadline forward, if you are still within the bounds set by the merchant. If you choose not to, however, the PayByGroup simply ends. No one is charged but the purchase won’t happen and will need to be restarted from scratch.
Additional details and FAQ’s:
Split the total evenly: The total is automatically divided by the number of shares claimed, and is great for vacation rentals, limos, gifts and more. This type of deal will reach its tipping point once a specified minimum number of people have committed their credit cards. Additional signups after the minimum will drive down the share price per person.
Fixed amount per person: This way, everyone pays a predetermined share. This method is best for sporting events, shows, concert tickets and more. There is no total goal for funding – rather, the tipping point for this type of deal is only determined by the number of attendees.
Invitees enter their own amounts: Sometimes the situation calls for participants to choose their own contributions. This method is best for fundraisers and irregular payment situations. There is no minimum or maximum for attendees – the group can be tipped as soon as the funding goal is met.
What happens when a tipping point is met?
The organizer is immediately notified that he or she now has the option to collect the funds at any time. Until the organizer chooses to collect the funds, invitees may continue to join the group.
Oftentimes it is advantageous to wait to collect the funds – stragglers who join after the tipping point is reached can still drive down the share price, raise additional funding, or just increase the size the group. The more the merrier.
Creating a PayByGroup
You’ll need a PayByGroup account. You can make one with an email address and password here or connect with Facebook.
Editing a PayByGroup
How do I edit a PayByGroup after I create it?
Once you have created a PayByGroup, look for the “edit” button in the lower-right part of your dashboard. You can edit almost everything about a PayByGroup.
NOTE: Be careful about editing the cost of your PayByGroup. You have ability to adjust the total or per-person cost of the group. If you change it without first consulting with the merchant, however, your funds might prove insufficient to make the intended purchase.
Can I change the deadline after I initially set it?
Yes, you can change the deadline and move it up or back at any time, through the “edit” page. However, you may only change the deadline to another date in a range of approved dates set by the merchant.
Can I change the tipping point after I initially set it?
Once the PayByGroup is created, you can use the “edit” button on the dashboard to change the minimum and maximum number of participants. Keep in mind that if you raise the cost of the PayByGroup — or decrease the minimum number of participants, in an evenly split PayByGroup — then everyone will have to recommit. Lowering the cost, or raising the minimum or maximum number of invitees will not require anyone to recommit. As mentioned previously, however, lowering the cost without explicit permission from the merchant may jeopardize your purchase.
If I edit the cost of a PayByGroup, why does my group sometimes need to re-join?
PayByGroup is legally prohibited from charging anyone more than they have explicitly authorized. Any change to the PayByGroup’s price or tipping conditions that results in an increased share cost will email all previously confirmed members and ask them to reconfirm their spots.
There are only three types of edits that will prompt people to reconfirm: Increasing the total cost in an evenly-split scenario; increasing the share cost in a fixed-cost-per-person scenario, or decreasing the minimum number of spots in an evenly-split scenario.
Joining a PayByGroup
How do I claim my spot?
From your dashboard page (if you can’t find it, get there from “My PayByGroups” in the top right), look for a button on the right that says “Claim My Spot.” You’ll be asked how many spots you would like to claim. Then you’ll need to enter credit card data and hit “Claim My Spot” one more time.
Can I claim a spot for my husband/wife/friend?
Yes. When you click the “Claim My Spot” button, you will be given a dropdown for how many spots you actually want to pay for. So, if (for example) you and your spouse are paying on the same card, go ahead and just claim two spots from a single account.
- Make it so that one spot equals one family. For instance, if you are traveling with two other families, you could choose to create a 3-way PayByGroup and split the total evenly among them.
- Make the total number of slots equivalent to the total number of people in the house (or the total number of beds in the house) and split according to family size. That is, the biggest family may claim three spots, while two smaller families may claim two each in a rental that has seven beds.
- Set the PayByGroup to allow people to specify their own contributions, allowing for maximum flexibility. For instance, the Montagues will pay two thirds of the rental cost, and the Capulets will only pay one third but they’ll be in charge of stocking the fridge.
Finalizing a PayByGroup
What happens if we collect more money than needed?
If you choose the option to either split the cost evenly amongst your group or pay a fixed amount per person in the group, you can make sure this never happens. However, if you choose to allow each person to enter their own amount, any extra committed will be deducted from your share as the organizer. Call it the PayByGroup perk!
What happens if my group falls short of collecting the amount needed?
As the organizer, you can always make up the difference between the amount collected so far and the total needed. If someone in your group has paid you by cash or other means, just choose “Send Payment” at any point on the Dashboard, and the difference will automatically be allocated to your share.
Can I update my credit card information before the purchase completes?
As the organizer, you can do so by clicking “Send Payment”once and then clicking the “edit” button that appears next to your name. As an invitee, you can withdraw your commitment and reclaim your spot. When you do so, you can enter new credit card information.
I have another question about holds, reservation deadlines, or inventory availability. Help!
Unfortunately the answer to this question is going to depend entirely on how your particular merchant treats a number of variables. Generally speaking, your inventory is not held while your group comes together. If you miss the reservation deadline, you can often ask the merchant to extend it for you. One of the biggest strengths about the PayByGroup system is its flexibility on the merchant side. If you feel like your request is complicated or want PayByGroup to weigh in before you talk to the merchant, don’t hesitate to email us at firstname.lastname@example.org
Moreover, the merchant can only market to people to agree to receive marketing from them.
What should I do if my friends aren’t receiving their invitations?
Have them check their spam folder for messages from you and email@example.com. If there still seems to be a problem, contact firstname.lastname@example.org.
How does the payout to the merchant work?
Once the tipping point is reached and the organizer decides to collect funds, the merchant is notified that the purchase is ready. Depending on how the merchant is set up, you’ll get confirmation of the transaction either immediately, or within 24 hours.
What is a merchant-integrated PayByGroup? How can I tell if mine is one?
If you don’t know whether or not your PayByGroup is merchant-integrated, it probably isn’t. PayByGroups created through our merchant network have co-branding at the top of the page. Money collected toward these types of groups pays directly to an outside party instead of the group’s organizer.
I tried to “submit funds,” but it didn’t work!
Someone in your group probably had a credit card that failed. Most commonly this happens when someone cancels their credit card after committing to the PayByGroup, or if their card maxes out its funds in the interim between claiming a spot and the PayByGroup’s completion.
When this happens, an email will be sent to both you and the person whose card failed. That person will have the opportunity to reclaim his or her spot with a different credit card. If you choose not to wait for that to happen, you can go ahead and re-submit the funds before the person re-joins. In the case that your group is still above the tipping point with that member out, then everything works as normal and everyone just pays a slightly higher price. In the case that losing that member of the group put you below the tipping point, when you attempt to collect funds you will need to make up the cost of the missing share yourself.